Shipping Policy

Because Every Sweet Journey Deserves Care.

At The Baklawa House by Zaphira, each product is handcrafted with precision
and love.
To ensure that your sweets reach you in perfect condition and on time, we
partner with trusted, temperature-controlled logistics providers across India.
We understand that every order is special — whether it’s a festive gift, a
corporate hamper, or a personal indulgence — and we treat every delivery with
the same care that goes into making our Baklawa.

🍯 1. SHIPPING LOCATIONS
We currently ship to:
● All major cities and towns across India
● Remote PIN codes (subject to courier availability)
● International deliveries (on pre-order or special request)

For international orders, please contact our export desk at:
📧 business@thebaklavahouse.in

📦 2. ORDER PROCESSING TIME

● All orders are freshly prepared and dispatched within 24–48 hours of
confirmation (except Sundays and national holidays).
● In peak festive seasons, preparation time may extend to 72 hours, as
every batch is handmade with care.
● You will receive an email and WhatsApp update once your order has been
dispatched along with tracking details.

️ 3. DELIVERY TIMELINES

Region Estimated Delivery Time

Lucknow City Same Day / Next Day

Delivery

Uttar Pradesh (Major Cities) 1–2 Working Days

Metro Cities (Delhi, Mumbai, Bengaluru,
etc.)

2–4 Working Days

Tier 2 & Tier 3 Cities 3–6 Working Days

Remote Locations 5–8 Working Days

International Orders 7–12 Working Days
📦 All deliveries are subject to courier coverage and local conditions.

💸 4. SHIPPING CHARGES

● Free Shipping for all prepaid orders above ₹2,499.
● A minimal shipping fee is applied for smaller orders based on location
and weight.
● Express delivery within Lucknow is available at nominal extra cost.

For bulk or corporate orders, shipping is calculated based on weight,
destination, and packaging type.

🌿 5. PACKAGING & QUALITY CONTROL
Each box of Baklawa is:
✅ Sealed in airtight, moisture-proof packaging
✅ Packed in shock-resistant, food-grade material
✅ Shipped with temperature-safe insulation during summer months
We ensure every parcel passes a strict three-level quality check before
dispatch — because your first impression matters most.

📬 6. TRACKING YOUR ORDER
Once your order is shipped, you will receive a tracking ID via
SMS/Email/WhatsApp.
You can track your shipment in real-time through our courier partner’s
website or via our customer support.
If you face any issues, simply contact us at:
📞 +91 92784 01707 | +91 78070 40707
📧 order@thebaklavahouse.in

🚫 7. DELAYS & EXCEPTIONS

While we strive for timely delivery, external factors may occasionally cause
delays — such as:
● Weather conditions

● Strikes, lockdowns, or natural calamities
● Courier network disruptions
● Incorrect or incomplete delivery address

In such cases, our team will stay in touch to keep you informed and assist
wherever possible.

📦 8. DAMAGED OR WRONG DELIVERIES
If your order arrives damaged, melted, or incorrect, please contact our
Customer Care within 24 hours of delivery.
Provide photos and order ID for verification, and we’ll offer a replacement
or resolution as per our Refund Policy.
Refer to: 👉 Refund Policy

️ 9. ORDER CANCELLATION
● Orders can be cancelled within 2 hours of placement if they haven’t been
processed.
● Once the order has entered production or dispatch, cancellations are not
possible due to the perishable nature of our products.

For assistance, please email order@thebaklavahouse.in.

✨ 10. CUSTOMER SUPPORT
We’re always here to help you — before, during, and after delivery.
📍 The Baklawa House by Zaphira
27/6 Pratap Bhawan, 2nd Floor, Near Krishi Bhawan, Hazratganj, Lucknow –
226001
📞 +91 92784 01707 | +91 78070 40707
📧 order@thebaklavahouse.in | support@thezaphira.com
🌐 www.thebaklavahouse.in

💛 From our kitchen to your heart — delivered with care,
purity, and perfection.
— The Baklawa House by Zaphira