Privacy Policy

Because Trust Is the Sweetest Ingredient.

At The Baklawa House by Zaphira, your privacy matters as much to us as the
purity of our products.
We are committed to protecting your personal information and ensuring that
your online experience with us is safe, secure, and transparent.
This Privacy Policy explains how we collect, use, protect, and handle your
personal data when you interact with our website, place an order, or engage
with our brand.

🌸 1. WHO WE ARE
The Baklawa House by Zaphira is a unit of
Zaphira Organic Farms (OPC) Private Limited
Registered Office: 27/6 Pratap Bhawan, 2nd Floor, Near Krishi Bhawan,
Hazratganj, Lucknow – 226001, Uttar Pradesh, India.
CIN: U01500UP2025OPC227626
Our website: www.thebaklavahouse.in

🍯 2. INFORMATION WE COLLECT
We collect information from you when you visit our website, place an order, or
interact with us via social media or email.
The types of information we collect include:

● Personal Information: Name, phone number, email, address, and payment
details.

● Order Details: Product preferences, purchase history, feedback.
● Technical Data: IP address, browser type, device information, cookies.
● Communication Data: Queries, reviews, and feedback shared with our team.

We never collect sensitive personal data like Aadhaar number, financial
passwords, or bank credentials.

🧁 3. HOW WE USE YOUR INFORMATION
We use your data responsibly and only for legitimate business purposes, such
as:
● Processing and fulfilling your orders.
● Communicating order updates, offers, and festive promotions.
● Improving our website, services, and customer experience.
● Responding to your queries or feedback.
● Complying with legal or regulatory requirements.

We do not sell, trade, or rent your personal information to anyone.

🌿 4. DATA SECURITY & STORAGE
Your privacy and security are our top priorities.
We use SSL encryption, secure payment gateways, and GDPR-aligned protection

protocols to ensure your information remains confidential and protected from
unauthorized access.
All collected data is stored on secure servers and retained only as long as
necessary to provide our services or comply with legal obligations.

📦 5. COOKIES POLICY
Our website uses cookies to enhance user experience.
Cookies help us understand your preferences, improve site navigation, and
personalize your shopping journey.
You may choose to disable cookies through your browser settings, though some
features may not function optimally.

💬 6. THIRD-PARTY DISCLOSURE
We may share limited information with trusted partners only when necessary to
complete services — such as delivery, logistics, or payment processing.
These partners are bound by confidentiality and data-protection agreements.
We do not permit third parties to use your information for their own marketing
or promotional purposes.

📧 7. EMAILS & PROMOTIONS
By signing up or placing an order, you consent to receive updates, festive
offers, and newsletters from us.
You can unsubscribe anytime by clicking the “unsubscribe” link or contacting
us directly.

🚫 8. YOUR RIGHTS

As per the Digital Personal Data Protection (DPDP) Act, 2023, you have the
right to:
● Access, update, or correct your personal data.
● Request deletion of your personal information.
● Withdraw consent for marketing communications.
● Lodge a complaint if you believe your data rights have been violated.

To exercise these rights, contact our Data Protection Officer at:
📧 privacy@thezaphira.com

️ 9. POLICY UPDATES
We may occasionally update this policy to align with new laws or business
practices.
The latest version will always be available on our website, and any major
changes will be notified via email or website notice.
Last updated: October 2025

💛 10. CONTACT US
For any privacy, data, or security concerns, please reach out to:
📞 +91 92784 01707 | +91 78070 40707
📧 privacy@thezaphira.com | order@thebaklavahouse.in
📍 Zaphira Organic Farms (OPC) Private Limited
27/6 Pratap Bhawan, 2nd Floor, Near Krishi Bhawan, Hazratganj, Lucknow –
226001

✨ Your trust is our greatest treasure — and we promise to
protect it as carefully as we craft our sweets.
— The Baklawa House by Zaphira