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1. What is The Baklawa House?
1. What is The Baklawa House?
The Baklawa House is a premium dessert brand under Zaphira Organic Farms
(OPC) Pvt. Ltd., offering handmade Middle Eastern Baklawa and luxury sweets
made with authentic recipes and natural ingredients.
2. What does “handmade” mean for your products?
2. What does “handmade” mean for your products?
Every layer of our Baklawa is rolled, filled, and folded by hand by skilled
artisans — not machines — ensuring true texture, taste, and authenticity.
3. Where are you located?
3. Where are you located?
Our flagship kitchen and head office are in Hazratganj, Lucknow, and we are
expanding to Gorakhpur, Shimla, Delhi, Mumbai, and more.
4. What inspired The Baklawa House?
4. What inspired The Baklawa House?
Our inspiration came from the royal kitchens of the Middle East and the
soulful purity of Indian sweets — bringing together heritage, health, and
happiness.
5. Who owns The Baklawa House?
5. Who owns The Baklawa House?
It is owned and operated by Zaphira Organic Farms (OPC) Private Limited, led
by Founder & CEO Shayan Abdul Jishan.
PRODUCT & QUALITY
6. What makes your Baklawa unique?
6. What makes your Baklawa unique?
We use pure honey instead of sugar syrup, farm-fresh ghee, premium imported
nuts, and zero preservatives, offering luxury that’s healthy and pure.
7. What are the main varieties of Baklawa you offer?
7. What are the main varieties of Baklawa you offer?
Our signature range includes Classic Pistachio, Walnut Nest, Rose Baklawa,
Honey Almond Roll, Chocolate Baklawa, and Dry Fruit Fingers.
8. Are your products vegetarian?
8. Are your products vegetarian?
Yes, all our sweets are 100% vegetarian and egg-free.
9. Are your sweets made fresh daily?
9. Are your sweets made fresh daily?
Yes, every batch is prepared fresh to order, ensuring superior quality and
flavour in every bite.
10. Are your products FSSAI-approved?
10. Are your products FSSAI-approved?
Absolutely. Our production facility is FSSAI certified and HACCP compliant.
INGREDIENTS & PURITY
11. Do you use sugar syrup?
11. Do you use sugar syrup?
No. We use natural honey as the sweetening base in all our Baklawa.
12. Do you use preservatives or artificial colours?
12. Do you use preservatives or artificial colours?
Never. We are committed to clean, natural, and preservative-free production.
13. Are your products safe for kids and elders?
13. Are your products safe for kids and elders?
Yes! Since they are made with honey and pure ghee, they are both safe and
nutritious when consumed moderately.
14. Do you have vegan or sugar-free options?
14. Do you have vegan or sugar-free options?
Yes, we offer custom sugar-free and vegan Baklawa variants on pre-order.
15. Do your products contain allergens?
15. Do your products contain allergens?
Our Baklawa contains nuts, dairy, and gluten. We advise people with allergies
to read the ingredient list carefully.
STORAGE & SHELF LIFE
16. What is the shelf life of Baklawa?
16. What is the shelf life of Baklawa?
Shelf life is 15–20 days at room temperature and up to 45 days when
refrigerated.
17. How should Baklawa be stored?
17. How should Baklawa be stored?
Store in an airtight box, away from moisture and direct sunlight.
Refrigeration is optional but extends freshness.
18. Can I heat Baklawa before eating?
18. Can I heat Baklawa before eating?
Yes, gently warm for 5–8 seconds to enhance texture and aroma.
19. Will Baklawa spoil in heat?
19. Will Baklawa spoil in heat?
It may soften due to honey content; keep it in a cool, shaded place.
20. Do you recommend refrigeration?
20. Do you recommend refrigeration?
Yes, especially during summer or for longer storage.
GIFTING & CUSTOMISATION
21. Do you have gift boxes or hampers?
21. Do you have gift boxes or hampers?
Yes! We offer assorted Baklawa boxes, luxury hampers, and festive gift sets
in multiple sizes and price ranges.
22. Can I customise the hamper contents?
22. Can I customise the hamper contents?
Of course! You can choose flavours, box designs, messages, and ribbons to
create a personalised gift.
23. Do you make corporate hampers?
23. Do you make corporate hampers?
Yes, we specialise in corporate and wedding gifting with custom branding and
logo printing.
24. What is the price range of your hampers?
24. What is the price range of your hampers?
Hampers start from ₹599 and go up to ₹4,999, depending on the assortment and
packaging.
25. Do you offer Diwali or festive discounts?
25. Do you offer Diwali or festive discounts?
Yes, we offer exclusive festive offers, bulk order discounts, and pre-booking
benefits.
ORDER & DELIVERY
26. Do you deliver Pan-India?
26. Do you deliver Pan-India?
Yes, we deliver across India through premium logistic partners with
temperature-safe packaging.
27. How long does it take to deliver?
27. How long does it take to deliver?
Delivery usually takes 2–5 business days, depending on your city.
28. Do you offer same-day delivery in Lucknow?
28. Do you offer same-day delivery in Lucknow?
Yes! We provide same-day or next-day delivery in Lucknow city limits through
our quick-commerce partners.
29. How can I track my order?
29. How can I track my order?
Once dispatched, you’ll receive a tracking ID via SMS or email to monitor
your shipment live.
30. What if my product is damaged or delayed?
30. What if my product is damaged or delayed?
Please contact our Customer Care team at +91 92784 01707 or email
order@thebaklavahouse.in — we’ll assist immediately or arrange a replacement.
🌸 FOR FRANCHISE & COLLABORATION
📧 Business: business@thebaklavahouse.in
📧 Franchise: franchise@thezaphira.com
📞 Contact: +91 78070 40707
🌐 Website: www.thebaklavahouse.in
